Maiti S and Choi JH
Despite of remarkable improvement on conflict management through the implementation of various approaches across the world, conflicts issues on business are still significant in term of a consistent high number of work-related conflicts in the business sector according to recent statistics from the industries.
Study Objectives: Conflicts are inevitable part of an organisation. The way an organisation determines the root cause of the conflicts and manages them is more important. This study aims to investigate the implementation of conflict management strategies to minimise conflicts in the construction industry.
Methodology/Approach: A mixed research methodology was adopted including focus group interview, questionnaire survey to obtain data from 50 professionals. Qualitative research design adopted for this research. The focus group interview has identified that conflict management has been regarded as highly essential for organization due to the fact the conflict is inevitable and organization.
Findings: The conflicts are inevitable part of an organization but what is important is how the organization determines the root cause of the conflicts and manages them effectively. The study investigates the negotiation behavior of the entrepreneurs with focusing on how negotiation and conflicts influence the business.
Recommendations: This study recommend that managers must resolve conflict in order to work in effective way. For this they must develop strategies to resolve conflict in proper way.
Practical Implication: The findings of the paper can contribute to the body of by providing the conceptual approach for conflict management in construction industries to inform future practice and research at a strategic and tactical level.
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